Question 1

What can I feed my chatbot?

Accepted Answer

Notion pages, Google Drive files, PDFs, DOCX files, plain text and Markdown, web pages, your FAQ, and even your own database. Add a new page tonight, the bot has read it tomorrow morning. No copy-paste, no re-uploads.

Question 2

Where does my data live?

Accepted Answer

Inside the EU. Your customers' conversations, your uploaded documents, and your account data are all hosted in Frankfurt, with no US sub-processors. GDPR-ready out of the box.

Question 3

Do you use my content to train AI models?

Accepted Answer

No. Your documents and your customers' conversations are yours. They are used only to answer the questions your customers ask; never fed back into model training.

Question 4

Is there a free trial?

Accepted Answer

Yes. Starter ships with a 30-day free trial. No card required to start. You get the full Starter features (1 bot, 500 chats/month, 50 MB documents) for 30 days.

Question 5

How long does it take to set up?

Accepted Answer

Most teams are live before lunch. Connect a knowledge base (Notion, Drive, paste FAQs, or upload PDFs), give the bot a personality, and paste one line of code on your site.

Question 6

Do you offer live chat with human handoff?

Accepted Answer

Yes. The Live Chat add-on is EUR 19/month per workspace and turns the chatbot into a true support channel. When the visitor types a configurable trigger phrase (such as 'talk to a human'), the conversation lands in your Inbox with the full bot transcript. Replies are real-time over SSE.

Question 7

What does Elennai charge for transactional email?

Accepted Answer

Nothing extra. Welcome on signup, password reset, and newsletter double-opt-in confirmations are included on every plan via the built-in Resend integration. No second mail-provider bill.

Question 8

Is my data isolated from other tenants?

Accepted Answer

Yes. Every workspace is fully isolated; your bot cannot read another company's data and vice versa. All credentials and tokens are encrypted at rest, every connection is HTTPS, and your embed widget only works on the websites you allowlist.

Question 9

Which AI model powers the answers?

Accepted Answer

Elennai runs on Google Gemini - fast, accurate, and EU-friendly. We pick and tune the model so you don't have to; the same managed deployment powers every plan.